The latest news and updates from the Chalcots Estate – w/c 12 February 2018

Contact details for repairs

If you require any repairs inside your home, including mould or broken kitchen cupboards please call please call Rydon’s call centre on 020 7288 8322. You can also use this number for repairs to your boiler, heating or electric system, simply ask to speak to United House. This number will also deal with any repairs to your communal areas and door entry systems. Rydon’s call centre is also available to deal with issues out of hours using the same number.

For any issues with new front doors, please contact the site office during working hours or Rydon out of hours.

For repairs to lifts or issues around your estate such as playground repairs, please call Camden repairs on 020 7974 4444 (option 3, followed by option 1). You can also access services and report problems online using your Camden Account.

We ask that you report required repairs as soon as you notice them so that they can be dealt with as quickly as possible.

Cladding planning application

If you would like to comment on the planning application for the new solid aluminium panels, please ensure you do so by Thursday 22 February. You can view the planning application online by searching for application number2018/0503/P at Alternatively, you can find a direct link to the planning application at

Temperature and humidity study

We are still looking for volunteers to take part in our research project to monitor temperature and humidity in flats at the Chalcots. The research will help us to assess the risk of condensation in your block and take preventative measures across the building where needed. If you volunteer, our energy advisors from the Well and Warm service will install temperature and humidity sensors in your flat. These sensors will remain in your flat taking readings for two years. Our advisors can also provide you with free advice on how to keep warm and save on your energy bills. If you would like to participate you can register your interest by calling 020 7974 4444 (option 7) or by

Other news

If you have not yet had additional keys cut for your new front door and would like to claim the free additional key offered by Sentry Doors and the second offered at half price, there will be two more chances to do so. Angela Carr from Wates will be available to organise key cutting and reimbursement at Burnham TRA on:

Saturday 17 February from 9am to 12pmSaturday 24 February from 10am to 2pm

We remind residents to keep communal areas clear of clutter and rubbish. This is in the interests of your safety and the safety of your neighbours. Items left in the communal areas pose both a fire risk and create trip hazards. If you see anything left in the communal areas, please report it to your caretaker or call Camden on 020 7974 4444 (option 7).

We would like remind residents that there is a weekly drop-in session with floating support, between 1pm and 5pm every Wednesday in the 2nd floor café at Swiss Cottage Library. If you are unable to make it to the drop-in sessions, you can still access help and advice from your floating support workers. Please email either

Feedback from TRA technical meeting, Wednesday 14 February 2018, present Blashford, Taplow, Burnham, Bray and Dorney

The TRA asked for an update on the lights above the flat entrance doors. Camden said that they were still looking into it and that it was taking a while to understand the cost of recommissioning the lights. Camden reiterated that they would get back to the TRA once a decision had been made on the issue.

The TRA group asked whether Camden had spoken with the window manufacturers about the damaged windows yet. The TRA group also asked whether there could be any problems obtaining replacement parts, such as new hinges. Camden said that they would look into this as part of any option appraisal.

The TRA asked where Camden were with the cladding planning and procurement process. Camden said that the planning application was still open for comment until next week. They also said that they were consulting with a number of contractors about the tender process for the works starting in the summer. Camden noted that they would keep both the TRA and residents updated as to any planning or procurement progress.

The TRA group said that they were unhappy with how street parking had been handled. Camden reiterated that Chalcots residents paying for estate car parking permits were able to park on street until April 2018. The TRA requested that the process be confirmed and ensured it is fair for all residents.

The TRA group raised the issue of Virgin Media completing works that break the fire seals on flats. Camden said that Virgin Media must report to the main contractors who are still on site before they complete works. Camden said that if residents planned to have any works completed by Virgin Media they should ask them show that they have properly signed in.