Microsoft 365 / Exchange Online Service Disruption

Microsoft is currently experiencing a widespread service incident affecting Microsoft 365, particularly Exchange Online (Outlook and email services).

We are aware that this incident is affecting Camden Council.

Microsoft has identified problems with its underlying infrastructure and is working to restore services.

We do not currently have a confirmed timescale for resolution. As this is a Microsoft service issue, Camden's IT teams cannot resolve it locally.

If you are a member of the public:

Please be aware that council employees currently have little to no access to email.

Phone lines and the online webchat service are working as normal.

If you are a Camden employee:

We are aware that this incident is affecting Camden colleagues.

You may experience:

• Outlook failing to connect or load your mailbox.
• Emails not sending or arriving, or being significantly delayed.
• Outlook displaying connection errors or repeatedly asking you to sign in.
• Problems accessing your calendar or scheduling meetings in Teams.
• Some other Microsoft 365 services, including Teams, Planner and Copilot, not working as expected.

Please do not raise an IT support ticket or call the IT Service Desk about this incident. We are already aware of the problem and there is no action the Service Desk can take to restore your access.

Directors, Heads of Service and Service Managers should consider any changes they need to make to their operations today to maintain essential services, in line with their Business Continuity Plans.

We will publish further updates on the Help Centre Portal when we have meaningful new information.