Flooding in Camden
Monday 26 July
Following further flooding in Camden on Sunday, our repairs service are receiving a very high volume of calls for support related to water damage or other issues caused by the heavy rain, so we are currently only taking emergency calls.
If you need emergency repairs to your council home caused by flooding, call us on 020 7974 4444, option 3 then 1. We will get to everyone so please bear with us and stay on the line if you’re struggling to get through.
If your repair is not an emergency, you can report it online as normal using your Camden Account.
Flooding and collection of bulky waste and rubbish
Camden Council and Veolia are continuing to support Camden residents who have been affected by the recent floods. Flood affected properties can call 020 3567 8105 or email [email protected] to arrange a free collection.
We will only be able to collect items from outside your home at street level – we are not able to collect from inside your home.
This only applies to residential waste caused by the recent floods - if you need to dispose of other items you may need to pay for a collection.
Wednesday 21 July
Flooding and collection of bulky waste and rubbish – Saturday 24 July
Camden Council and Veolia are continuing to support Camden residents who have been affected by the recent floods.
As part of this support, Camden Veolia will be collecting general rubbish, furniture and other bulky waste items placed out by 8am on the morning of Saturday 24 July for free in the following flood affected areas:
- Belsize Road (Abbey Road to Kilburn High Road)
- Boundary Road (Bolton Road to Abbey Road)
- Kingsgate Road.
Please put items outside your property at street level, without blocking the pavement, on Friday evening or before 8am on Saturday to ensure they are not missed.
We will only be able to collect items from outside your home at street level – we are not able to collect from inside your home.
Any other flood affected Camden properties not located on these roads can also call 020 3567 8105 or email [email protected] to arrange a free collection.
Camden Veolia can only collect waste caused by the recent floods - if residents need to dispose of other items they may need to pay for a collection.
Friday 16 July
Flooding and Saturday collection of bulky waste and rubbish
Camden Veolia will be collecting all furniture, and other bulky waste items, placed out by 8am on Saturday morning in the following flood affected areas:
- Belsize Road (Abbey Road to Kilburn High Road)
- Boundary Road (Bolton Road to Abbey Road)
- Kingsgate Road.
Please place out items on Friday evening or before 8am on Saturday to ensure they are not missed.
They will also empty rubbish wheelie bins (not recycling) when in the area.
Please note we will only be able to collect items from outside your home at street level – we are not able to collect from inside your home.
Any other flood affected properties can also call 020 3567 8105 or email [email protected] to arrange a collection.
Another bulky waste & rubbish collection is due on Saturday 24 July.
Friday 16 July
Flooding and Saturday collection of bulky waste and rubbish
Camden Veolia will be collecting all furniture, and other bulky waste items, placed out by 8am on Saturday morning in the following flood affected areas:
- Belsize Road (Abbey Road to Kilburn High Road)
- Boundary Road (Bolton Road to Abbey Road)
- Kingsgate Road.
Please place out items on Friday evening or before 8am on Saturday to ensure they are not missed.
They will also empty rubbish wheelie bins (not recycling) when in the area.
Please note we will only be able to collect items from outside your home at street level – we are not able to collect from inside your home.
Any other flood affected properties can also call 020 3567 8105 or email [email protected] to arrange a collection.
Another bulky waste & rubbish collection is due on Saturday 24 July.
Tuesday 13 July
Following flooding in areas of Camden last night, our teams have been working with emergency services to support residents who have been affected.
Last night, teams attended the flooded areas alongside emergency services to make sure our residents were safe and support a small number of households with emergency accommodation. We also despatched repairs teams to Council homes in need of emergency repairs. Cleaning teams are currently out dealing with sand, silt and debris from most of the affected pavements and carriageways where it is safe to do so. We are closely monitoring the situation.
For help and support
If you need help or support please call our contact centre on 020 7974 4444, but please be aware that we are currently receiving a high volume of calls so please bear with us if you are struggling to get through. Always call 999 if you are in an emergency and need immediate assistance.
Council homes:
- For emergency repairs to your council home caused by flooding, call housing repairs on 020 7974 4444, option 3 then 1. We are currently only taking emergency calls. If your repair is not an emergency, please report it online using your Camden Account. If you or someone else is in immediate danger call the emergency services on 999.
- If you need help or support because of flooding, contact your neighbourhood housing officer.
Gullies and drains:
- Report blocked gullies or drains, which are not the main sewer and are not on private property here.
Public sewers and burst water mains:
- Public sewers in Camden are maintained by Thames Water. More information can be found on their website - Flooding | Emergencies | Help | Thames Water
If you suspect a blockage, of if your property has been flooded by the public sewer, contact Thames Water
Private sewers:
Sewers on private property are the responsibility of the property owner if they serve only that property. Beyond the property boundary, the pipes are the responsibility of Thames Water following the 2011 private sewer transfer.
If the pipes are shared with another property or were installed before 1937 visit thameswater.co.uk
Water service pipe or internal pipe work:
The property owner is responsible for all water pipe work and should keep it maintained using a suitably qualified plumber.
Important advice if you are experiencing a flood:
- Do not touch sources of electricity when standing in flood water.
- Avoid walking or driving in or near flooded areas.
- Do not allow children to play in flooded areas.
- Avoid contact with flood water if possible and wash your hands regularly.
- Check in on family, friends and neighbours who may need extra support.
Monday 12 July
We are aware of flooding across the borough this evening, following earlier downpours of rain. We have teams out working with the emergency services right now supporting residents who are dealing with the impact of the floods.
Our contact centre (020 7974 4444) is currently receiving high volumes of calls, so please bear with us if you are struggling to get through.
Please be reassured that our teams are supporting emergency services in the affected areas.